This document sets out your rights whenever you receive legal services from a lawyer.
Our firm is committed to serving you professionally and ethically. We undertake to:
A Partner or solicitor will have responsibility for your matter.
Our firm’s hourly rate varies from the partner or staff member dealing with your file. Our partners hourly rates are $350.00 (GST exclusive), Associates, solicitors, Legal Executives and Law Clerks hourly rates range from $90.00 to $300.00 (GST exclusive).
Generally our fees are based on the time taken to complete the work and any other relevant factors specified by the Rules of Conduct and Client Care for Lawyers, which include urgency, the degree of specialised knowledge required, the degree of risk assumed by us in undertaking the services including the value of any property involved, the complexity of the matter, the importance of the matter and the results achieved.
If you ask and if it is practicable, we will give you an estimate of the cost of the work. The estimate is not a quotation. Any estimate is based on our assessment of the work likely to be required to carry out your instructions, and on the information available to us at the time of the estimate.
We make a charge to cover office expenses (such as photocopying, printing, postage, emails, computer usage, phone calls, faxing and file storage). This charge is calculated as follows:
Fee to Office Expenses:
Fees, hourly rates, office expenses and disbursements may change from time to time without notice.
Disbursements may include expenses such as LIM report fees, couriers, court filing fees, searches and registrations, travel costs, agent fees. You are responsible for reimbursing our firm for disbursements. Firm policy requires us to obtain from you funds in advance for most disbursements.
Before commencing work on your behalf we may require a retainer fee from you or an automatic payment plan.
We are registered to provide legal aid services for Family matters.
If you wish to apply for a grant of legal aid you must advise us immediately and we will provide you with the necessary application form to fill out.
We will not progress work on your file until your application for legal aid has been considered and granted. If you instruct us to continue in the meantime and aid is declined or a solicitor outside of this firm is assigned the grant of legal aid you will be required to meet our account at private rates.
Our accounts are due for payment within fourteen (14) days of the date on our invoice unless prior arrangements are made with us. Payments made by credit card will incur an additional 3% fee.
You authorise us to deduct our fees, expenses or disbursements from any funds held in our trust account on your behalf where we have sent you an invoice.
Interim fees may be rendered and a final account forwarded on completion of the instructions.
If any account remains outstanding after 30 days and no suitable arrangements are made with us in respect to payment of the outstanding debt then the account will be forwarded to Southern Debt Collection.
Any debt forwarded to Southern Debt Collection will incur a collection fee of 15% plus GST together with Cruickshank Pryde’s administration fee of 10% plus GST of the outstanding debt.
If any account is not paid within 30 days, interest will be charged on the outstanding balance at the rate of 1.5% per month from the date upon which payment was due.
If your interim account remains outstanding after 60 days, no further work will be undertaken, until appropriate arrangements are made to bring the account back into good standing.
There are many things you can do to help keep your costs down. You can:
For property and financing transactions where payment of monies is due by you, we require cleared funds for the total amount (including our fees and disbursements) to be deposited with us no later than the morning of the settlement.
We maintain a Trust Account for all funds which we receive from clients (except monies received for payment of our invoices).
If we hold funds on your behalf we will deposit them in an interest-bearing deposit with a bank, where reasonable and practicable. We are not responsible for obtaining the best interest rate available or for any loss of interest you suffer as a result of delay in placing your funds in an interest-bearing deposit.
We charge a 7.5% administration fee on the gross interest earned on funds and held in an interest-bearing deposit unless we agree otherwise.
Withholding tax will be deducted on the interest earned and paid to the IRD. If we have your IRD number you can elect to have withholding tax deducted at your applicable rate. If we do not have your IRD number we are required to deduct it at the default rate (which may be higher than your actual rate).
Where you transfer funds to our trust account in a foreign currency, we will convert those funds into New Zealand dollars at the prevailing exchange rate offered by our bank. We are not responsible for seeking or obtaining a better exchange rate.
You may terminate our services upon giving us reasonable written notice.
We may terminate the retainer if there is good cause, such as:
If we terminate the retainer we will give you reasonable notice so that you can arrange alternative representation and we shall give you reasonable assistance to find another lawyer.
If our retainer is terminated you must pay us all fees due up to the date of termination and all expenses incurred up to that date.
We treat all information we hold about you and your personal or business affairs as private and confidential. That information will not be disclosed to any third party unless:
Notwithstanding paragraph 32 above, we reserve the right to disclose your name, date of birth, and address to a credit agency to perform a credit reference or to undertake credit management processes.
We do not accept any liability for any loss arising from non-receipt of any communication including E-mail communications.
In this clause we limit our liability to you. The maximum aggregate amount that we will have to pay you is $2 million unless otherwise negotiated and agreed with you. This limit applies to the extent permitted by law, whatever you are claiming for and however liability arises or might arise if not for this clause (whether in contract, tort (including negligence), equity or otherwise). We will not have to pay you more than the maximum amount for anything caused by or resulting from anything we do or do not do, or delay in doing, whether or not it is contemplated or authorised by any agreement with you.
If you are more than one person (such as a couple or a partnership), this maximum is the maximum combined amount that we will have to pay you together.
If you engage us to do work for the purposes of a business, you agree the Consumer Guarantees Act does not apply.
We shall not be liable for any loss or liability caused or contributed to by inaccurate or incomplete information supplied by you or third parties (including public records and expert witnesses) or because you did not receive or read a communication we sent you.
Conflicts may arise after we take initial instructions from you.
If a conflict of interest arises we will advise you of this and tell you how we plan to deal with the conflict. That may mean we stop working for you, the other client or both.
We do not provide accounting, taxation or financial planning advice. If your matter involves a need for such advice you should consult your accountant or other relevant professional.
Where we are providing conveyancing services our services do not include advice in relation to the quality of any investment comprised in the property which is the subject of the conveyance. Should you wish to take advice on the quality of the investment we recommend that advice from a Registered Valuer and builder be obtained.
You authorise us to destroy all files and documents about a job seven years after that job has been completed. We may destroy paper files or documents earlier if we have an electronic copy of them. We will not destroy any documents we have agreed to hold in safe custody for you (such as Wills).
The Fund exists to provide compensation of up to $100,000.00 per claimant for clients who suffer a pecuniary loss in certain circumstances. These circumstances are the theft by a lawyer of money or other valuable property entrusted to that lawyer while they are providing legal services to the public or while they are acting as a solicitor-trustee.
It should be noted though that the Fund will not pay compensation in respect of monies instructed to be invested unless they are funds invested in a bank in New Zealand, or in some private loans such as family loans.
This is only a short summary of the major provisions in the Lawyers and Conveyancers Act 2006 relating to the Fund. If you would like further information please ask us.
We hold current Professional Indemnity Insurance which exceeds the minimum standards from time to time specified by the New Zealand Law Society.
We will provide you with a competent, timely service following your instructions, but if you have any complaint at all about our service please raise it with the Partner responsible for your matter, or, if you prefer, any other partner in our firm.
If it cannot be resolved immediately to your satisfaction we shall appoint a Partner who has not been involved in your matter to deal with it promptly and fairly.
If you are not satisfied with the outcome, you have the right to take the matter up with the New Zealand Law Society which runs a complaints service. The New Zealand Law Society may be contacted by writing to PO Box 5041, Lambton Quay, Wellington 6145. You may also refer your complaint to the Complaints and Standards Officer for the Southland District Law Society, Janine McMurdo, on 0800 261 801.
If we do not hear to the contrary, you will be deemed to have accepted all of the above terms and we will proceed accordingly. These Terms apply to any current engagement and also to any future engagement, whether or not you receive another copy of them.
Please contact us if you have any questions or concerns relating to any matters outlined in this letter. We value our relationship with you and encourage you to talk to us with any queries you may have. We look forward to working with you and shall use our best efforts on your behalf.
Phone: (03) 214 4069
Fax: (03) 214 4760
Phone: (03) 209 0183
Fax: (03) 208 9251
Phone: (03) 441 2424
Fax: (03) 441 2426